Viper Innovations increases remote monitoring options for subsea customers
03 August 2020
Like many businesses modifying standard operating procedures and processes to mitigate risk and operate safely during the COVID-19 pandemic has received significant focus at Viper Innovations. Edward Davies, Managing Director explains some of the new methods the company has introduced to ensure the seamless continued use of their products and services, assisting customers to minimise their costs both during the pandemic and beyond.
"Providing high levels of customer service is always a key priority for our business and so when the pandemic hit it was important we were able to react quickly and switch our focus to the provision of remote asset monitoring and service support options for our clients. This has actually been relatively seamless and made possible by introducing some of our new software applications as well as creating some additional alternatives.
"Firstly, by using our V-ASSURE portal software our clients can monitor their entire subsea control system status remotely. V-ASSURE was designed to provide a clear picture of the status of a customer’s asset as well as provide tools to help informed decision making. We created the bespoke V-ASSURE Portal software application to allow customers to access a complete management system dashboard from their desktop, wherever they are working in the world. This allows them to remotely evaluate and mitigate risks to their subsea control system and avoid any costly downtime.
"We have also been able to introduce remote V-LIM installations as an alternative to mobilising one of our engineers. By creating an enhanced V-LIM customer installation procedure we can now help a competent offshore engineer fit the monitor themselves while being guided through the process by one of our expert onshore team members.
"Finally, customers can now send spare Subsea Output Modules (SOMS) direct to our facilities to be upgraded with a V-LIM to make them V-LIFE ready should they wish to enable that service. We can now offer the option of remote FAT witnessing by customers or 3rd parties eliminating the Covid-19 risks of travelling to witness on site. Once refurbished the SOMS are sent back to the customer for installation.”
"Wherever possible we have found a solution to provide additional remote support and monitoring to our clients. We will continue to look at other ways to ensure that our subsea customers are not inconvenienced or left without options when it is not safe or practical for our team to visit them onsite.”